Return Policy/Store Credit

Please see all details on our return page before mailing in your items. 

For questions regarding your current or future return(s), please email us at returns@livelovegameday.com with your full name, order number, exact items sent back to us or items needing to be sent back, as well as the USPS return tracking number if already shipped to our returns department. Also, please add if you've chosen to utilize our return label or your own.

Live Love Gameday will happily accept items returned to us that meet all qualifications from our return policy!

Live Love Gameday offers store credit for eligible items sent back. We do not reimburse back to the original payment method used by the customer.

***If you received a damaged, defective or incorrect item, please email us at returns@livelovegameday.com within 3 days (per delivery date on tracking) with your full name, order number, exact item damaged AND a photo and we will take care of the situation as soon as possible! Further details regarding damaged or defective items can be found below!***

Live Love Gameday happily accepts returns of unworn, unwashed, undamaged, unaltered merchandise purchased for a store credit (Live Love Gameday E-Gift Card) within 14 days from the date your order was delivered per USPS tracking. 

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As a small business, we think it is important to make “Returns” easier on the customer; so we have UPGRADED our return policy just for you!

You can now generate and print your return label straight through Live Love Gameday® for just $6 (shipping + processing) which will not be charged at the time generation but will be removed from your final store credit total.

If you choose to send back your return without using our automated service, please send your return to:

Live Love Gameday Return Center

5000 El Dorado Pkwy Ste. 150-456

Frisco, Texas 75033

The most common method to send your package(s) back to us is using USPS first-class mail. Heavier packages may require USPS priority mail.

Shipping costs incurred if utilizing your own label are NOT reimbursed. Customers are responsible for shipping charges and fees if they chose to not use our system.

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Final sale items are ineligible to be sent back for return or exchange. Below is a list of considered “final sale” styles & items:

• SALE/CLEARANCE/BOGO, or any discounted item marked sale is FINAL SALE.
• Any purchase using a 40% off or more discount is considered FINAL SALE! 
• ALL ACCESSORIES 
• FOOT WEAR
• MYSTERY BAGS
• GIFT CARDS 
• ANY LLG STYLES WITH “FINAL SALE” WITHIN THEIR DESCRIPTIONS 

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Once you send back your items, please save your USPS return tracking number. If you happen to notice the tracking number is “in transit” already once sent back, feel free to send us an email to returns@livelovegameday.com with your return tracking and order number, and we will mark your return as "pre processing" on our end and will process your return as soon as it is received to get your store credit (Live Love Gameday E-Gift Card) sent over!

ADDITIONAL DETAILS:

• Live Love Gameday only offers store credit (Live Love Gameday E-Gift Card) for eligible items sent back. We do NOT issue refunds to original form of payment.

• With our varying quantities of styles and colors, we cannot guarantee the style(s) you want will be available if your original item does not work; you will receive store credit.

• Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.

• Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by the customer will not be taken back. It must be in its original condition with tags attached (if it arrived with tags). If sent back in such condition pertaining to the above, a 20% restocking fee will be deducted from your total store credit.

• If your item(s) are not sent back to us within the 14 day time period (per delivery date per USPS tracking), or if your items are sent back for a “refund”, a 25% restocking fee will be deducted from your total store credit.

• If FINAL SALE items are sent back to us, a 25% restocking fee will be deducted from your total store credit.

If a return contains an order that pertain to any of the three guidelines above, restocking fees will be adjusted and added accordingly.

While we do our best to shoot the exact colors of all styles in natural lighting, the exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. 
Any and all special details regarding certain styles will be noted within their descriptions.

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RETURN FAQS

Q: HOW WILL I RECEIVE MY STORE CREDIT?

A: Expect an emailed gift card or promo code within 5-10 business days of the delivery of your items at our warehouse. Store credit is not processed the same day your item is delivered back to us. It must be sorted, inspected, and processed. You are not credited back shipping charges. 

Q: HOW DO I USE MY STORE CREDIT?

When using a gift card and a promo code, you must enter the gift card code first, then enter the promo code.

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Incorrect, Damaged or Defective Merchandise 

If you have received an incorrect/damaged/defective item, please send us an email at returns@livelovegameday.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement/reship. You must include a photo of the damage/defect with your email.

• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. 

• Live Love Gameday is not responsible for damages to clothing caused by improper care or handling or incorrect sizing.